Before you place an order, our system will provide you with an estimated delivery time. We will do everything in our power to deliver your food by that time.
If you notice that the estimated delivery time on the tracking page is increasing/ not changing, there may be something delaying your order. Some of the most common causes of delays include:
- The restaurant is busy and unable to prepare the food as quickly as they normally do
- We are experiencing higher in normal demand and our couriers are busy completing other orders
In these cases, please feel free to contact us at firstname.lastname@example.org or via chat (found at the bottom of this page) so that we can provide you with an updated delivery time. Please know that we will always deliver as soon as possible.
Alternatively, you can wait until the order has been delivered, then refer to this article so that we can followup with you appropriately.