We're sorry to hear that your order was cancelled. We work closely with the restaurants on our platform to ensure they are available to accept orders as often as possible.
That being said, a restaurant will sometimes close unexpectedly, or be unable to process orders at any given time. In those cases, your order may be cancelled.
If this happens to you, your order will be automatically refunded (for more information on refunds, please refer to this article). Feel free to contact us so that we can look into what happened and to see what further action may be appropriate.